Ring Alarm
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H
False alarm with big noise but no notification
false-alarm
alarm
troubleshooting
cs-support
base-station
My ring system suddenly have a false alarm without any notification. It’s never happened before, wondering what is the issue…
And want to know if anyone got this issue before?
Timeline as below:
Disarm at 6am and eat breakfast as normal
System suddenly alarm with a big noise without any notification (we are in disarm mode)
Tried to keep disarm the system but cannot stop the noise , we need to alarm our system to away then disarm the system again to fix this issue
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09-10-2023 06:44:33
Responses (3)
C
Hi @Harmony2. Your Ring Alarm will only sound the siren when the system is armed and a sensor has been tripped. As @lalalala mentioned, I'd recommend checking your [Mode Schedules](https://support.ring.com/hc/en-us/articles/360060532451-How-to-Arm-and-Disarm-Ring-Alarm-with-Mode-Schedules) to see if you have a schedule in place to automatically arm your system. If that isn't the case, it would be best to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) and request to speak with the Ring Alarm team specifically. They can take a closer look at things on the back end.
1
11-10-2023 05:42:41
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lalalala
0
10-10-2023 11:02:21
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