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False Alarm / Smoke - how to deal with it
Hello All!This may sound like an ODD question, but nonetheless, here goes.We purchased our house pre-built around 30 years ago. It came with two hardwired smoke detectors - one on the upstairs hall wall (between two bedrooms), and the other on the ceiling of the downstairs hall between the kitchen, family, dining, and living room. Note, this is a small Cape Cod, \
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20-05-2020 14:34:34
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Thanks Marley! Each bit of information brings more clarity. I installed a First Alert ZCombo (gen 2) Smoke/CO alarm, and it’s connected to my Ring system now. I’m curious that the Ring app shows 2 different alarms, a smoke alarm and a CO alarm. The First Alert instructions say “the two alarm systems work independently.” That makes sense, but I want to make sure that I should be seeing two separate devices on my app. There are two different symbols in the history, one with CO in a circle and the other a flame. Should I see two devices on the app for one combo alarm? On a related note, I also have a Smoke/CO Listener installed. Does it send different messages to the monitoring center based on whether the smoke or the CO alarm is sounding? (It’s installed next to an interconnected, hardwired combo smoke & CO alarm, not the Z-Wave combo alarm). Warm thanks.
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21-01-2022 19:14:51
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THi @Daversatile. Correct. The Smoke/CO Alarm will show up as 2 separate units, in the Ring app even though it is one unit. This is done to differentiate Smoke and CO. Also, the Smoke and CO listener will send the appropriate signal to the monitoring station based on what temporal tone it hears. If it hears a Smoke Alarm, than that signal will be sent. Same for the CO alarm. I hope this information helps!
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26-01-2022 17:21:48
THey neighbors! I just wanted to provide an update on the topic of False Smoke Alarms. This Help Center article [here](https://support.ring.com/hc/en-us/articles/4402673268116) explains how you can cancel a Smoke Alarm from your Keypad. This is really useful if you have a mishap while cooking dinner!
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03-02-2022 20:02:00
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Daversatile
Hi! May this find you well. I'm puzzled by what I read from Chelsea_Ring, which seems to be different from what I read in [ **Fire and Carbon Monoxide Alarms - False Alarm Tips** ](https://support.ring.com/hc/en-us/articles/360050513811-Fire-and-Carbon-Monoxide-Alarms-False-Alarm-Tips). Ring Support article."If you have smoke and CO professional monitoring, please read this carefully.1. You can’t cancel a smoke alarm from your Keypad or the app. If you need to cancel, your first emergency contact must answer the call from the monitoring center and verbally request to cancel." If that's true, wouldn't I simply have to wait until professional monitoring called me (first emergency contact) to tell them it was a false alarm? I'm also not clear about the 30-second window of time. I've yet to read that anywhere else. Warm Thanks!
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07-01-2022 20:49:14
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