Failure to reconnect to Wi-Fi

My ring doorbell stopped working a few days ago. The app says that it is not connected to the Wi-Fi. I go through the connection process, the app recognizes the doorbell, it asks which Wi-Fi network to join and enter the password, and then it asks if where the white light is flashing. It’s a blue light spinning. I know the Wi-Fi password is right. I reset the doorbell and the router and the same thing happens. Has anyone encountered this before?

Doorbell is not connected how do I connect it to my ring

Hey neighbors. If you’re unable to get your Ring Doorbell or Security Camera set up, try the troubleshooting steps in our Help Center article here. If your Doorbell or Camera is already set up in the Ring app but is offline, you will need to reconnect it to wifi. If the troubleshooting suggestions in these articles don’t help, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.