How to factory reset contact sensor? I did follow the instruction but still keep showing wrong network.is there anyway ring can help me to rest?
Hi @Alliebb08, if the device is still showing that it’s on the wrong network, you will need to remove the device from your system first before doing the reset, and then re-adding it. If you can, please do the following:
- Go into the Ring app > Devices > Ring Alarm Base Station > Contact Sensor in question > gear icon at the top right > Advanced Options > Remove Failed Device (You can try remove device, but it may fail) > Remove
- Once the device is no longer on your system, preform another factory reset
- Once it’s been reset, re-setup the device and make sure it’s no longer saying “wrong network.”
Let me know how this goes!
I have this same problem, I try everything and nothing seens to work.