Factory reset contact sensor

How to factory reset contact sensor? I did follow the instruction but still keep showing wrong network.is there anyway ring can help me to rest?

Hi @Alliebb08, if the device is still showing that it’s on the wrong network, you will need to remove the device from your system first before doing the reset, and then re-adding it. If you can, please do the following:

  • Go into the Ring app > Devices > Ring Alarm Base Station > Contact Sensor in question > gear icon at the top right > Advanced Options > Remove Failed Device (You can try remove device, but it may fail) > Remove
  • Once the device is no longer on your system, preform another factory reset
  • Once it’s been reset, re-setup the device and make sure it’s no longer saying “wrong network.”

Let me know how this goes!

I have this same problem, I try everything and nothing seens to work.

Hey @symon_say. If the above steps do not work for you to remove the device, reset it and then re-set it up, please give our support team a call here.