Is there a way to clear the tampered state of a siren, we have a sire which is at the top of a 3 story dwelling , so each time we have the tampered i have to hire someone to get up to it and investigate, so far it has happened twice and both time there was no reason as to why it would happen. Its mounted perfectly and the base-station is within 20 feet and on the same wall as it. I cant see anywhere to turn off the tamper alert and its in an area that it s unlikely to be tampered with - surely there should be a way to turn it off from the app - or some log as to why its triggered at least -
Hi @user44879. You cannot clear a tampered alert for the Outdoor Siren remotely because a tampered alert means the Outdoor Siren is not physically placed correctly or has been moved. It will clear until the Outdoor Siren is physically adjusted. If you have verified that it has not been moved and is placed correctly but are still getting tampered alerts from it, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.