exposure

Hello I purchased my ring about 2 weeks ago and when i set it up during the day time the picture is sooo bright that i cant see past the porch, so i chatted with a rep and they sent me a wedge kit, which i installed, but it does not help :( the picture is perfect for the first seconds and then the exposure moves in and whites out everything more that 5 feet away, how can this be fixed or do i have malfunctioned video doorbell?