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Escape

Existing Equipment

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I bought a home with an existing Ring device. The seller didn’t know how to transfer that to us amd when I asked they said “google it!”. How can I establish service in my new home?

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09-11-2023 09:49:49

Responses (2)

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Caitlyn_Ring
Hi @Escape. The original owners simply need to remove the Ring device from their account. You can share [this Help Center article](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device) with them, which contains information on how device ownership works, as well as instructions on how to remove a device. Once the device is removed from their account, you can complete the in-app setup process under your Ring account. I hope this helps!
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10-11-2023 08:05:18
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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10-12-2023 08:06:03
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