‎Exchange the subscribed devices on Basic Plan

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

LL

loheha.lee

Exchange the subscribed devices on Basic Plan

troubleshooting

ring-protect-plans

I have used basic plan with security cam subscribed. I added Doorbell on my account, still want to use Basic Plan. I would like to use door bell than security cam actively, So I would like to 1. Still use Basic Plan 2. Add Door bell as subscribed device in Basic plan. 3. Use Security Camera as unsubscribed device. Can you let me know how to exchange the subscribed device each other?

220 •

0 •

13-11-2023 10:15:32

Responses (2)

J

Justin_Ring

Hi @loheha.lee. You cannot transfer a Ring Protect Plan from one device to another. You will have to [cancel your plan](https://support.ring.com/hc/en-us/articles/360022109431-How-to-Cancel-a-Subscription-Plan) for one Ring device and then [subscribe](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan) your other Ring device to a new plan. When you cancel your plan, you will be refunded for what you have not used of the plan.

0

•

15-11-2023 05:24:13

•

S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

•

15-12-2023 05:24:40

•

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

R

Rick_Madik

1

User
Solution

U

user63814

1

User
Solution

Privacy Licenses Terms of Service