I wanted to exchange the doorbell 2 for the doorbell 3 plus. Quoted below says I can if in warranty but over the phone support they said no. Needs to be after 90 days of the doorbell 3 plus being released. Online says one thing phone support says something else. Not happy. Please someone from Ring get back to me.
‘Can I upgrade or exchange my previous generations Ring Video Doorbell to a Ring Video Doorbell 3 Plus? I’m willing to pay the difference.’
Yes. The Ring Video Doorbell or Ring Video Doorbell 2 can be exchanged for a Ring Video Doorbell 3 Plus, however, this transaction can only be handled through our community support team if the unit is still under warranty.
On link it’s the second question