Ring Video Doorbell

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K
Exchange doorbell 2 for doorbell 3 plus

I wanted to exchange the doorbell 2 for the doorbell 3 plus. Quoted below says I can if in warranty but over the phone support they said no. Needs to be after 90 days of the doorbell 3 plus being released. Online says one thing phone support says something else. Not happy. Please someone from Ring get back to me. ‘Can I upgrade or exchange my previous generations Ring Video Doorbell to a Ring Video Doorbell 3 Plus? I'm willing to pay the difference.’ Yes. The Ring Video Doorbell or Ring Video Doorbell 2 can be exchanged for a Ring Video Doorbell 3 Plus, however, this transaction can only be handled through our community support team if the unit is still under warranty. [https://support.ring.com/hc/en-gb/articles/360038692272-Ring-Video-Doorbell-3-Plus-Exchange-Policy](https://support.ring.com/hc/en-gb/articles/360038692272-Ring-Video-Doorbell-3-Plus-Exchange-Policy) On link it’s the second question

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30-04-2020 15:31:35

Responses (1)

  • E

    Is there a link to this? I've never heard of upgrades. I have an old doorbell 2 under warranty. I'd love to upgrade it. So, if you can post the link or screenshot of where it says this please.

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    30-04-2020 15:34:09

      K

      Please see edited original post with link.

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      30-04-2020 15:38:49

      E

      Very interesting. Thanks! I hope it will be cleared up here. It definitely says you can. I guess customer service doesn't have this information yet. One of the Ring moderators should be able to help. Thanks again

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      30-04-2020 16:01:48

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