Everything is set up but the chime and pro chime won’t ring

We have three things One doorbell One chime One chime Pro extender The doorbell will ring but the chimes won’t. The app says they are all connected and set up. What do you suggest? Btw not being able to get a human to talk to and reading “support doesn’t help you set up our products” is pretty poor customer service In my opinion. I’m trying to help my mom And I will never buy a Ring after helping her today.