Events Not Recording
Hello, I am having a lot of events coming in from one camera saying “This event did not record correctly.” This is just one camera (out of 4) - has anybody else had a similar issue or have any tips please? Thank you
3016 •
0 •
0 •
03-01-2023 10:32:06
Responses (5)
- C
A post was split to a new topic: [Missed recording at night](/t/missed-recording-at-night/176924)
•0
06-01-2023 05:28:18
•
- C
I too am having this issue. RSSI-39 Video Doorbell 1st Gen Firmware up-to-date I have tried reboot, and short of complete delete/re-add.... @Caitlyn_Ring 
•0
18-01-2023 05:42:27
•
- J
Hi @cguella. I'm happy to chime in. I would also recommend rebooting your router by unplugging it for 10 seconds and plugging it back in. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-inaccessible-recording-errors-by-adjusting-Your-router) with other steps to try for your concern. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
20-01-2023 04:35:09
•
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
19-02-2023 04:35:41
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @CKeeney. Which model of Ring Doorbell or Security Camera is this happening on? You can find the model name on the Device Health page. Additionally, what is the [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength) listed on the Device Health page? If possible, it would also be helpful if you could share a screenshot of this error message you're seeing in the Ring app.
0
05-01-2023 10:01:19
•