Event History won't play
I can't play videos from the Event History. I have 2 Samsungs, one with version 3.19.0 and the other with version 3.18.0. I have a Nokia with version 3.19.0. None of them will play the videos. I also cannot view Event History on a families camera either. The live feed works fine and I can view the history on my laptop but not through the app.
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22-10-2019 06:15:05
Responses (8)
- L
We just developed the same issue today. 3 up to date Samsung phones, none of them are able to play the event history when our phones are connected to our wi-fi. If we turn off wi-fi and switch to data, the app works as it should. There are absolutely no other issues with our wi-fi or equipment, we have checked/tested everything. We have tried the uninstall/reinstall method, cleared caches and cleaned our phones out. We have tried everything and are 100% certain the problem is with the Ring app. We are also able to use the app normally on laptops and with our Kindles (android) and these devices are connecting via the same wi-fi as the Samsung phones that can't play back videos from the event history.
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23-10-2019 03:51:55
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SI have exactlythe same problem. My ring playback was working fine until maybe yesterday, suddenly I can't view history whatas so ever. However, if I use 4G LTE then it works fine. Live view and answering is also working perfectly. Just not playback...... so weird
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23-10-2019 03:18:39
EThere is an issue with the service. In device help you can see the Ring status. I copied this from that page below. Ring Error loading eventsSubscribe Monitoring - Our provider that was having intermittent DNS resolution errors has mitigated the problem. We are currently monitoring the results. Oct 23, 04:11 UTC Identified - The cause of this issue has been identified as Intermittent DNS resolution errors through one of our providers. Oct 22, 19:26 UTC Investigating - Currently neighbors are experiencing issues downloading or viewing events in the Ring app Oct 22, 18:19 UTC
•1
23-10-2019 03:38:37
- S
This is marked as solved, but I'm still struggling with this on my Samsung Galaxy S10. Anyone else?
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13-12-2019 01:52:50
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CI am still having issues with my iPhone! I have tried to uninstall and reinstall the app and that didn't work. I can see the live feed fine but not the history.
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27-01-2020 01:30:02
TSame problem here. Cant view event history. It shows the notifications but when i click to view them nothing happens. Video wont pop up to view. Just started doing this a few days ago.
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29-01-2020 10:07:52
DSame problem here. Cant view event history. It shows the notifications but when i click to view them nothing happens. Video wont pop up to view. Just started doing this a few days ago. Try everything reinstalled the app. Clear Cache. Does not work will wi-fi and when i turn the wi-fi off. The live view works find too It was working great then last week it staring acting up I have Samsung Galaxy A10e What should I do
•1
29-01-2020 10:21:57
DI'm having the same problem on a new Samsung S10. Cannot play event history unless it was an hour previous to current time.
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06-03-2020 03:37:21
- B
I started having problems playing videos and didn’t believe it had anything to do with my WiFi .... so I deleted the app and downloaded it again that did not work ... then I deleted each device and reinstalled them and that did the trick .... no problems now
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27-01-2021 02:45:59
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- L
I have also started having this problem with only one of the devices not playing event history. There is no issue with wifi or network. Until yesterday 'live' wouldnt play but now only event history has the problem. I have uninstalled/ rebooted and reinstalled as advised but it is still not working. Is there a solution yet? Otherwise it is pointless playing for a plan when only live mode is working.
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10-06-2021 11:40:42
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Marley_Ring
Sorry to hear that this is happening @Fredsdead! To start, I recommend uninstalling and reinstalling the app on at least 2 of these phones to see if it makes an improvement in functionality. When testing a live view on a mobile device, please ensure bluetooth and VPN is disabled, as well as trying on wifi only and again on data only. Please let us know how this goes! Thank you :)
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22-10-2019 09:51:29
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