Event History Timeline All Black on live view on Android..

Hello,

Android App Version 3.32.0

the Event History Timeline is All Black on live view on the Android App on 3 phones and a tablet??

It was fine yesterday, same wifi, no interference, wired doorbell, good signal.

Live view ow freeze the app on all phone.

reset the router, same.

I hade to turn off the the Event History Timeline in order to had a live view working.

Not sure what is going on?

Thanks

Hi @Pascal. If you are experiencing black video, try looking over this Help Center article here. It has lots of tips and tricks for fixing black video. I hope this helps!

Hello Tom_Ring,

Thanks for your answer.

I don’t have any router connection problem at all,

live view and events playback are working fine.

The only problem I Have is when I enable the Event History Timeline feature

the ring app just freeze and won’t displays the proper interface.

When I switch this feature off, all is working again.

It happen couple days ago.

This feature was working fine before.

Best

P

Hi @Pascal. Thanks for clarifying. Try removing the Ring app, rebooting your phone, then reinstalling the Ring app. This should clear up any app related issues. If this problem persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.