I just installed my new ring doorbell 2.
I’m getting motion alerts.
I go to look at them. Says I need a subscription.
I am on the 30 day trial.
I decided to sign up for the basic plan.
Now there is no event history despite a dozen motion notifications over the last 24 hours.
Hey @jmarkovitz. Could you please reach out to our support team on this concern? They may need to ensure the trial is active on the account so you can utilize the full free 30 days you should get for a new device setup, as well as ensure all future recordings are stored and accessible in your app. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.