Event History Missing Video

If this event just occurred, try giving it some time to become available. I recommend also visiting Ring.com via web browser, and logging in there to attempt viewing this video recording. Please ensure there is not a VPN enabled on your mobile device.

As long as your Ring Protect plan is active and your WiFi signal strength connection is sufficient, events should be captured and record as intended. Check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal.

If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.