Event History Missing Video

I just went to my timeline to look for a specific event that should’ve happened today and the only time it could’ve happened on I get a strange message in the app. I’ve never seen this before but it says “the video for this event doesn’t exist”. Huh? Is that even possible? Every single event on the timeline works perfectly except for the one moment on the timeline it could’ve possibly been today. What could be causing this?

If this event just occurred, try giving it some time to become available. I recommend also visiting Ring.com via web browser, and logging in there to attempt viewing this video recording. Please ensure there is not a VPN enabled on your mobile device.

As long as your Ring Protect plan is active and your WiFi signal strength connection is sufficient, events should be captured and record as intended. Check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal.

If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.