Hey neighbors, thanks for sharing your solutions and troubleshooting steps in this thread. Wifi connectivity issues can have various different causes, and solutions are often not a one-size-fits-all situation. Here are a few general things you can check regarding wifi connectivity:

• Some Ring devices are compatible with 5GHz networks, but most are only compatible with 2.4GHz. Try separating your wifi bands if your router is dual-band, or create a guest network using only the 2.4GHz network.
• Check the signal strength for your Ring device by looking at the RSSI number on the Device Health page. A weak signal can affect connectivity.
• Turn off mobile data on your phone, then run a speed test at the installation location of your Ring device. This will tell you if your Ring device is receiving adequate download and upload speeds.
• Make sure the ports and protocols used by Ring devices are open on your network, and check the wifi channel.

If you’re still experiencing connectivity concerns with your Ring device after reviewing the information above, it would be best to reach out to our support team for further troubleshooting assistance. They can take a closer look at things on the back-end.

Having the exact same issue. Doorbell and spotlight cam fell of the network suddenly last night. Spotlight cam can't find the network it was previously connected to (not even showing in list) but I've managed to connect it to a backup network. Doorbell, however, is kaput. Won't enter setup mode, changed the battery to ensure its fully charged, infrared lights seem to suggest it monitoring movement but zero connectivity. Error code P1-99 and not a stitch of info about it online. Will call the tomorrow.

Having the same issue. So guess I’ll need to call to have any hope of resolving.

Code P1-99. Same as above. Spotlight stopped working last night and doorbell camera today. WiFi not changed. Working great. Doorbell and spotlights error P1-99. Have reset power…messed on the app. Can’t get anything to work. HELP? I’m gonna be so pissed if these only lasted 16 months….

Also just got this code, only bought it in May and found it pretty useless, bad video at night batteries only last 3 weeks and take a day to charge from what is said above the error can't be fixed will send it back under warranty one of the most expensive and worst mistakes I have made will get a door bell that you don't need to pay to monitor going forward as well this is just a waste of money - the Tom Ring comment is a joke as it works fine and without moving the router it suddenly drops off......