Ring App
Error: Couldn't Load Your Locations
My iPhone access to my Ring doorbell gives me the message, "Couldn't load your locations". I have only one location so I don't know what is going wrong. How do I correct this?
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09-11-2020 10:09:47
Responses (24)
- P
Also having this issue with a Pixel 6 Pro. I have tried clearing app data, uninstalling, rebooting, with wifi enabled/disabled, etc... Nothing works. Even had my wife remove my account from the shared locations and then add me back. Website works fine on both phone and computer. Stopped working about 2 weeks ago. I also noticed I am still getting neighborhood notifications.
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04-01-2023 06:04:35
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PI did notice if I click on a notification it takes me to a different screen with "Add a Ring Product" and where at least the menu is there. The menu has "No Location" selected and that Dashboard is what fails. I can see Account Settings, Control Center, etc... Says version number is 3.55.1 in the menu.
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04-01-2023 06:09:42
- D
having same issue. did a support chat earlier and got no help. why isn't this an obvious issue to Ring support and a fix generated?!?
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04-01-2023 09:48:25
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- H
Running into the same issue on an Android phone- "Can't find location". Worked with Ring support for over an 1hr to determine issue. Works fine an an IPhone that I have for work. The rep finally admitted that there is a common issue with Android compatibility and a fix has been identified , but no ETA on when it will be published. In the meantime I have brand new equipment that is basically useless. This topic has not been solved and should not be listed on this site as solved.
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05-01-2023 07:45:08
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- L
Still same location error with ver. 3.55.1. As I mentioned earlier I found the previous version, 3.54.1, online and downloaded - uninstalled 3.55.1, and ran the old version. Works perfect. Problem is, phone keeps auto-updating to the new version. App stops working again. You need to go in and turn off Auto-Update through the Google Play Store settings or else it will keep updating to the new version and kill your app again.
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06-01-2023 03:38:29
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BIG_J54
I was having the same issue as everybody here, started all of a sudden as far as I can tell. I tried all the troubleshooting steps discussed, nothing helped. Decided to try download and install version 3.54 of the app and it worked line a charm. Does not take much to figure out that the issue is with version 3.55.
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03-01-2023 03:27:01
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