My iPhone access to my Ring doorbell gives me the message, “Couldn’t load your locations”. I have only one location so I don’t know what is going wrong. How do I correct this?
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I deleted the app and redownloaded from the App Store. Fixed the issue
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I’ve been having the same issue for months on my old iPhone 11 abs now iPhone 12. I have to delete and reinstall app several times a day or logout abs log back in. Called support twice and they can’t find a fix.
Ready to scrap Ring!
Hi @SFNicoya. I would also recommend trying to access the Ring App on both wifi and mobile data to see which one offers a better connection. Additionally, please ensure that if you have a VPN, it is disabled when you’re accessing the Ring App as the Ring App doesn’t support the use of VPNs. If this problem continues to persist, it may be best to follow up with our support team as they’ll be able to take a closer look at this for you since this is a neighbor-to-neighbor forum. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Thanks for getting back. Support has not been able to find an issue. My issue counties and is not a signal strength issue as I have gig broadband to house and sting wifi connections to all my devices in side. My daughter iPhone 11 has no issues at al. Thst being said I’m suspicious about my ID being corrupt. Going to try logging on with my ID to daughters phone rato see what happens
I’m in tech so very familiar with troubleshooting
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Getting this error today on both of my Samsung Galaxy S9+ devices today. Can’t access my account, can’t access my dashboard… can’t access anything. Had to log in via web browser here.
Same problem here I have gone through all the steps with tech and get the same error on wifi not data. It used to work no problem before now all three a tablet and two cells won’t work on wifi. Android worked fine before on wifi. restating reinstall doesnt fix the problem. No vpn here.
Something on Ring side has changed. I think Ring should man up because it not all these people are reporting this same problem on Android devices that worked before now having an issue.