Responses (11)

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  Caitlyn_Ring

  Hey neighbors, thank you for sharing the troubleshooting steps that worked for you! It may help other neighbors who have a similar issue. :)

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  04-04-2023 05:49:22

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  Claudine

  Same issue here. I have 2 wired floodlight cams. Both went offline at the same time. I've tried to reconnect. On one I can lean out a 2nd floor window to hit the reset button. The other I'll need a ladder. I've flipped the power switch off for a few min, then powered back up. Nothing. I've powered off wi-fi and then reconnected that. Nothing. Everything else is connected to wifi fine. I'm not happy. Should have gotten the battery ones and a solar panel at this point.

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  02-05-2023 08:05:44

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  Danzuran

  I have had both my cameras go offline at the same time multiple times now, only fix is to reset the wifi. Is there an actual solution ring?

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  07-06-2023 03:19:42

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  user45300

  This totally worked for me and I’m so grateful! Turned off power from breaker box that feeds to garage light - waited ten minutes and then the ring flood light went into set up mode and I connected back to Wi-Fi and the app easily

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  16-05-2023 03:19:48

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  Justin_Ring

  Hi @Danzuran. If your Cameras are falling offline repeatedly, try verifying they have a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) with other steps to try for Cameras that keep falling offline. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

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  08-06-2023 05:05:48

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  dfirth

  I am also getting this issue on my floodlight cam. Reset at the router works, until after a few detections the camera takes itself offline. I have power cycled the camera also. Same symptoms (this includes removing the power up at the camera itself). I have no issue with signal strength as the camera has been up and working for close to 2 years without this issue previously. As I have a mesh WiFi node directly below the camera. Ring have you changed anything software related in the last few months? This is an extremely annoying issue that seems to not have a solid fix behind it.

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  08-07-2023 07:11:45

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  renny5

  Hey, mine is doing the same thing. I have a similar floodlight in the backyard and it's not going offline. Both have RSSI-64 to RSSI-69 when I check it. The front will go off for days and then randomly come back online or I reconnect it each time, which is getting tiresome. The difference between the front and back floodlight is that the front is directly wired to electricity and the backyard is plugged into an outdoor outlet. I'm curious what kind of connection people have with their devices that are going offline. Wondering what I can do. It worked without problems for a long time- maybe over a year and it's been going offline randomly for several months now.

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  25-07-2023 01:51:26

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  Tom_Ring

  Hi @renny5. An RSSI on -69 can cause intermittent issues. I would start by rebooting your internet router. If possible, move your WiFi access point or WiFi extender closer to your Floodlight Cam. Also, try flipping the circuit breaker for your Floodlight Cam and leaving it off for 10 minutes, then restore power and it's WiFi connection. This should resolve your concern.

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  26-07-2023 06:25:04

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  renny5

  Thank you - I'll try the circuit breaker. The front flood light is only like 5 feet further from the router than the backyard one...so I'm hoping I don't need an extender... and thinking back, it never dropped like this before I upgraded to the Cox cable router that has 2.4, 5.0 and 6.0Ghz bands. Just FYI I looked at them on the router webpage and it says 5.0 and 6.0 have an uptime of 6 days and the 2.4 is only 1 day and 20 hours which is about when the front dropped last. So somehow, the other Ring devices were able to reconnect and seems odd that one could drop and not the others... I called Cox and they said there is no way to change any router settings - the 2.4 is frozen on channel one - manual - I asked if we could switch it to automatic, thinking that when a channel was congested, it would switch... no one apparently knows anything about this new router (I was on hold over 20 min while he went to talk to people.) sigh... Anyways, thank you for your help. :)

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  27-07-2023 04:50:53