The entryway keypad appears to be offline. I am able to reconnect it manually but it seems to go offline shortly afterwards and stays offline. The other window/door contacts, mention sensors and water sensors so not have any connectivity issues. The keypad is in the same room as the alarm base station
As it always been “funky” ?
A lot of ideas in this thread especialy starting on page 2. As well the support number is on the bottom of page 2.
Z-Wave drive me nuts because it could be connecting to your repeater that is somewehere else. If you have a repeater you might bring it in the same room for giggles to see if it improves.
https://community.ring.com/t5/Ring-Alarm/New-install-keypad-wont-connect/td-p/721
pressing #1 for 5 seconds apears to be the fist step
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How do I get my keypad back on line again
@Alec wrote:
How do I get my keypad back on line again
Hello @Alec ,
These links have instructions for troubleshooting you Keypad:
Gen 1 Keypad:
Gen 2 Keypad:
And if you still are unsuccessful getting your Keypad connected, you should telephone Ring Support for additional help :
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours and available Ring services have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
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