Entire event not recording?

I’ve had several missed events and when I look at my motion I see parts are missing. For example twice this week I’ve gotten a package delivered and it doesn’t show me anybody dropping it off but when I search my motion events, I see it registers the mail truck stopping in front of my house and cuts off before they get the package out and drop it at my door. Any suggestions?

Hi @user35586. I’d recommend verifying what your Video Recording Length is set at. You may also try adjusting your Motion Zones to help the focus be closer to your home, rather than vehicles on the street. We have a guide on optimizing motion detection for Doorbells here as well. If this information doesn’t help, you can get further help from our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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