Ring Video Doorbell
Enable microphone and sound by default
Hi there - just got a new Ring Pro doorbell installed but I have noticed that when I tap on the notification on my phone to say that someone is at my front door (i.e. they've actually pushed the doorbell) I get the live view feed but the sound and microphone are both muted by default. To make matters worse it seems like the microphone toggle button only shows when the phone is in portrait mode, whereas when the phone is in landscape mode it only shows the toggle sound button. All this means that it takes a bit of fumbling around before I can hear/speak to the person at the door (on top of the delay in opening the app and loading the video feed), all of which wastes valuable time when the person ringing is a courier (and they rarely hang around for more than a few seconds before walking off and posting a "sorry we missed you" card). Is there any way to set the setting so that sound and microphone default to ON when I tap the someone at the door notification so that I can hear/speak to the person ringing the bell immediately without having to unmute each time? I've tried looking in the settings but couldn't see it...
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28-02-2020 04:26:38
Responses (12)
- T
Has this been resolved delivery drivers really don't like waiting for a reply and neither do the post workers
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15-11-2020 01:20:24
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- J
I find this very clunky too. I could go and open the door faster than answer on the app, I didn't get this product just to use when I am away from home - trying to reduce contact with people is sensible right now.
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22-12-2020 10:23:34
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- A
Just to bump this thread, I have recently bought the ring doorbell and would like the option to turn this feature on too. My elderly mother can take over minute to answer the door and by that time the person has usually gone away or the doorbell has stopped ringing. If when you clicked on the notification to open the ring app it went straight to her being able to speak to the doorbell that would be much better.
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22-05-2021 11:46:02
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mrgclark
I would also like this fixed, it really is poor. To top it off, on my phone it defaults to alndscape video and won't change to portrait, so I can't even get to the buttons to turn the microphone on, so I can't speak to anyone at the door at all. It needs a one tap method to answer the door with a two way call.
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02-09-2020 07:13:48
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