Hi @MichaelP1986. Try the following steps for your concern: - Verify your phone is up to date with the latest OS. - Force close all the apps on your phone. - Turn your phone off and back on. - Use another phone or tablet to complete creating your Ring account. If you succeed in doing so on another device, your phone will have access to the app as well without having to do the email verification. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

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