Elite suddenly cannot connect to internet

My Doorbell elite was working ok for 2 years but few days ago it cannot be connected. Nothing changed in the network. It cannot connect to internet whatever through wired or wifi network. I understood network and went through all try and test on the network. My network runs perfectly and all power connection and network accessible. Strange is that using iPHone has no problem connecting internet. So it seems it is Ring server and any reasons that I need resolution quick. I have no doorbell now.

RayRayHooRay -

If everything connects to the Internet but your Ring devices… is there any chance that Ring is (deliberately) blocking the IP address?

If this started a few days ago it could be the leftover from the widespread outage Ring had last Tuesday.
Some have encountered, as you have, that they can’t access their Doorbell.
Some have stated that doing these steps got them back up and running.

  • Remove Doorbell from account
  • Hard Reset the Doorbell
  • Re-Add Doorbell back to your account
1 Like

My went offline on Monday. It hasn’t come back online. It says my internet not connected. Also I don’t have no ring power on circle button either. I have restarted my my Internet and router nothing happens. I have also checked my POE as well. All showings it’s working.

What happens if I delete the devices and I can’t setup because because not circle button again?