Echo was announcing and showing video when someone walked up. After a couple of weeks, Echo announces but does not show video unless person rings doorbell. Help please???
Hi @user53619. Try disabling and reenabling the Ring Skill in the Alexa app to see if it helps. This Help Center page will show you how to do so. You also want to make sure you have Person Detection Announcements toggled on in the Alexa app for your Ring device. Make sure your Echo Show is also selected in Announcement Devices. You will find these options in your Doorbell settings in the Alexa app. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
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