E2EE shared users and Mac app

I want to enable e2ee but the Ring KB doesn’t seem to be clear, at least to me. Once I enable e2ee, can I add shared users back and allow them to view the ring videos?

Also, will the ring app on my Mac book pro work after the change to e2ee?


Good questions, @Joe_Schmoe! You may be talking about this help center article, but just in case, that one states that, Enabling Ring’s Video E2EE will disable the following features for enrolled devices:

  • Shared Users will not be able to view your videos.
  • You will not be able to view encrypted videos on Ring.com, the Windows desktop app, the Mac desktop app, or the Rapid Ring app.

As those feature will be disabled, they will indeed not be usable when using Video E2EE. I hope this helps! :slight_smile: