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E-Mail verification link not received
account-settings
cs-support
Hello, I want to setup a account for my Ring doorbell. But I can't pass by the e-mail verification screen. When I logon, I receive the Sign-In Code on my e-mail adres en also an e-mail with the details of the recent Sign-In. But somehow I do'n recieve the e-mail with the verification link. I have looked in the junk e-mail/deleted items/spam folder. How is it possible to recieve the Verification code at my e-mail address and not the verification link? Kind regards, Junior
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19-03-2023 04:36:29
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Caitlyn_Ring
Hi @user39893. When you log into your Ring account on a new phone or computer, you'll be prompted to enter a verification code sent to your email and via SMS. You should be able to enter this verification code and finish logging in. If that isn't the case, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance since this is an account-related matter. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-03-2023 08:34:17
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