Ring Security Cameras
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S
Dusk to Dawn failure
hardwired-security-cameras
light-schedules
negative-feedback
light-settings
troubleshooting
Having issues with the dusk to dawn setting failing almost weekly. I have talked to support, received new floodlight camera and it did it again last night. It works at the dusk time, but at some point through the night, it fails. I can manually turn on the light, but this is a security issue where me as a homeowner, wants light on ALL night. Any others experiencing this with a correction? I am thinking its a software glitch.
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27-10-2023 11:13:45
Responses (5)
U
I have 4 ring cameras and one of them fails almost every night on the dusk / dawn. When it fails, I turn it on manually and then if it senses movement the light turns Off. Not great to have a light that goes off when it senses a person in the yard. Very bad bug.
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07-11-2023 02:51:22
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C
Happens all the time. Finally did a factory reset. Will see if that works tonight. Also, when I do a Live view, the cam shows what looks like an Arctic snowstorm. A friend said someone may be using green laser lights. to disrupt. Ring Customer Service says this isn't possible. I can upload some pics after work.
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18-11-2023 07:37:02
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C
Hey neighbors, thanks for sharing the troubleshooting steps you've tried already. The Dusk to Dawn setting is a [Light Schedule](https://support.ring.com/hc/en-us/articles/360058421812-How-To-Set-Security-Camera-Light-Schedules-), so here are some common troubleshooting steps you can take for a Light Schedule that isn't working as intended.
- Delete all of your Light Schedules in order to start from scratch with a new one.
- Perform a [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) using the reboot option on the Device Health screen.
- Fully reset your Camera by holding down the setup button for 20 seconds. After the reset is done, complete a new setup using the steps under Set Up a Device.
If your Light Schedule still does not work properly after trying the steps above, I'd recommend getting in touch with our support team for more in-depth assistance. You can give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-11-2023 09:17:53
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slgorin
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07-11-2023 12:00:43
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