Dual sim live view problem

[user53010]

Is there a solution already for the dual sim problem with live view?

[Caitlyn_Ring]

Hi @user53010. I searched the Community and found a few different threads regarding a dual sim setup. As it is a unique configuration, it may require you to adjust your cellular settings. You can find some suggestions from other neighbors in the follow posts regarding this topic.

Live View not Working with Dual Sim

Hi So I have my iPhone 11 Pro that has iOS 15.3.1, here in Australia I have two providers Telstra(Physical) and Vodafone (E-Sim) when I turn the second line off the live view starts working, it doesn’t matter which line I disable it starts working. I have uninstalled the app and re-installed the app, reset the network settings, even restarted the phone on LTE Im getting great speeds over 100mbps. My Ring Door Bell has Great Wifi (-48 RSSI) and there’s no issues with download or upload speed …

Ring App Not working with Dual Phone Lines - One is a E-Sim Temporary Solutions

I have been struggling for months to look for a solution between my provider and Ring. They are both faced with an internet sync issue between the both lines I believe. The app caters only to one data plan. Throw in your second line with Data and it becomes a problem your phone shows an error connecting. In order for me to see live when I am out or check live stream not on a wifi connection at home or a business, only using mobile internet, this is how I set it up in my Cellular options. By tur…

[BradCoe]

Dual sim issues with Verizon and ATT on Iphone XsMax

I have had Ring for several years now at 2 homes, San Diego, CA and Hot Springs, AR. Everything has been great With all 10 cameras until i needed to activate my dual simm. Having Verizon AND ATT on 1 iPhone XsMax has caused problems with Ring App. Having dual simms has made my coverage So much better everywhere and everything on Iphone works EXCEPT Ring App Live.

I have to go to ring.com on Safari to view any live footage and by the time it connects, its TOO LATE. The App DOESN’T WORK “live” anymore. i have to place a call to view anything “LIVE” BUT then takes too long AND its “muted” because of the call. When i hang up, i lose the feed. ONLY if i turn OFF 1 of the simms, ATT or VERIZON will “live” work. Whats the point of Dual Simm if i have to turn one off. Dual simm has been available for several years now and THIS IS STILL AN ISSUE. PLEASE HELP SOLVE IT. I have called Apple, Verizon & ATT and they all verified that EVERYTHING is up to date and all functions work correctly and i am directed BACK to RING app development Im writing this review hopefully get the attention of Ring App developers so they can fix the problem. Many people now have Dual simms on their phone especially emergency personnel so they can have the widest coverage available. Please help and fix this DUAL SIMM issue.

Just today 9/25/2023, after talking with ring technicians, i was told to do this regarding IPV4 vs IPV6:

Thank you for taking the time to troubleshoot your Ring Device with us today.

At this point, these would be the steps that are needed to get the live view properly working on your phone

Essentially, your phone has two different kinds of connections to the internet it can do. Our devices work off of an IPv4 signal, which your phone isn’t connecting to when on your data. Where-as being connected to wifi is switching your phone back to ipv4 like proper.

Your phone might automatically be switching to an IPv6 network while your phone is on data, which our devices cannot establish a proper connection to.

In order to fix this, you can do one of the two following steps:

1. Contact apple support/AT&T and ask them to set your phone under an IPv4 network, and make sure it cannot switch to IPv6, or the other option, to do it manually, is On a Mac computer, download Apple Configurator from the Mac App Store In Configurator, go to File > New Profile (or Command+n)

Fill out the General section, then go to Cellular and select Configure Under Configured APN Type, select Default and Data APNs
Under Data APN Supported IP Versions, select IPv4. Sign and flash the profile to your phone
I am hopeful to try this later this week when i have more time to research this. I have been dealing with this issue since about February this year when I initiated ATT on the dual Sim.

Thanks Brad

[user61996]

Have a customer with same issue. Disabling IPv6 is a work around, not a solution. Also, the way work around is described, it sounds like a potential issue with one cell provider.

I think it would be best if Ring adapt to cell phone provider data “protocol”