Dual batteries, left not charging

I have ring battery cam. Approx 4 years old. Powered on solar with 2 batteries.

Over last few months, one battery keeps running low, whilst the other is 100%. Looks like solar is not charging it. The good battery was at 90% and went to 100…so i know solar ok.

May be coincidence but i recall a software update…and i think its been happening since then. My battery symbols show sun but never the lightning flash…so they not taking charge.

Any ideas anyone ?.

Hi @sapbloke. Make sure the Ring Solar Panel is receiving about 4 hours of direct sunlight per day, otherwise it may not be able to provide a trickle charge to the battery quicker than it’s draining. If the sunlight is good, try performing a reboot using the reboot option on the Device Health page.

We have some troubleshooting steps here as well. If this issue persists after trying the troubleshooting suggestions, please give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.