I was installing the wedge and connecting the 24v wires when the doorbell slipped out and hit the doorstoop. It cracked the top of the unit and I am hoping that I can replace just that. Any help would greatly be appreciated.
Jim
Sorry to hear about this, @jrmac53! While a faceplate can be replaced on most models, if this damaged the portion of the Doorbell that is not removable, there is not a part for this. It sounds like this is a new device, in which our support team should be able to help with a replacement. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! 