Download non-motion Ring Door video

Hello! I'm trying to capture video evidence occuring in the distance.On the Ring app you can historically swipe back on a camera's live video feed (not an option on the ring website) and play 3min increments of non-motion video snapshots. The app gives a 1 hour option "Download footage from 0:00-0:00? All footage will be downloaded directly to your phone"This feature doesn't download the entire hour of the video snapshots, rather only a 10 second portion from that hour. Is this a bug? Thanks!