Doorbell2 Offline

Products Video Doorbells
#1

I’ve had my doorbell 2 for about 3 years and it worked great for the first few. It’s hardwired but now the battery needs to be charged every few months. My main problem is that it goes offline every few days and I have to reset it even when the battery is fully charged. My signal strength is good and the app tells me the wi-fi signal and power level are good.

Not sure what to do to fix the offline problem. Should I replace the battery? Could the problem be a bad hardwire connection?

Thanks for your help.

#2

Hey @Calif20. Could you please reach out to our support team via phone here? Since your Doorbell is randomly falling offline, even with a good battery level and RSSI in your Device Health, our support team can isolate this for you. They can see a log of how your device is communicating, and should be able to find a correlation for you as to why it randomly falls offline. Please let me know how this goes and what they were able to do for you!