Hey @travbooth. As we are a neighbor to neighbor support forum, if you are wishing to get a replacement device, you will need to reach out to our support team directly here. Although, I’m happy to help out here to see if we can get it back to working!
If you can, could you please remove the Quick-Release battery for 10 seconds then insert back into the Doorbell and observe the device for the start up light pattern. Once the Doorbell has rebooted looks like it is idle, check your app to see if it’s showing as hardwired for me! If it’s not still, please press and hold the setup button for 20 seconds, give it a few minutes, and tell me if you see it showing as hardwired then. Hope to hear back from you soon!