Ring Video Doorbell
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Doorbell2 no longer showing as hardwired.
I noticed this morning my Doorbell 2 is showing "Battery" in the app and no longer hardwired. The battery is down to 44%.I removed the doorbell and checked the connections with my multimeter and it is at ~20VAC coming in, but the doorbell still thinks it is on "Battery".Can I get a replacement for the unit? Thanks!
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29-04-2020 14:52:05
Responses (1)
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**RESOLVED**We were able to resolve this by performing the following:1. Remove the battery from the device and charge it fully - overnight is best2. Reinsert the battery and wait for it to boot (about 2 minutes)3. Remove the device from your devices in the app - you will NOT lose your history4. Reset the device using the reset button and add it back using the appSince you're device is already attached to the house, you can't use the barcode, but just use the continue without barcode function and it works!
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06-05-2020 14:47:07
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hunnewells
Same here. Confirmed with voltmeter it's still getting power. Recharging battery manually. What gives?
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04-05-2020 23:46:37
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