Ring Video Doorbell
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Y
Doorbell worked perfectly and now doesnt
troubleshooting
hardwired-battery-video-doorbell
I just installed my doorbell few days before.
Worked perfectly voltage perfect wifi perfect.
This morning i pressed snooze and it disconnected.
The dim white light shines and when i press the chime in the doorbell goes off.
O try to press the side orange button but nothing happens. If i hold the orange button for longer the device restart and SOMETIMES enters setup mode. But half the time my phone cant detect it and other times i connect to it but it disconnects 2min later.
Sometimes the blue light flashes in the south west quadrant and sometimes in the nirth quadrant(idk maybe indicating error codes)?
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08-11-2019 09:18:35
Responses (2)
M
Hi, to reset have you tried holding the orange button for 20+ seconds (hold it for 30). If you are having issues setting up the PRO, do you have another device (phone/tablet) you can try the setup with? Power is key for the PRO, so it's worth checking that the supply is adiquate.
1
08-11-2019 11:38:47
Y
Nothing is working the setup mode keeps freezing and crashing.
The support recommended me to install pro power kit but im not using any chime. So i guess it install between the doorbell and transformer?
0
08-11-2019 12:00:52
Y
Nothing is working the setup mode keeps freezing and crashing.
The support recommended me to install pro power kit but im not using any chime. So i guess it install between the doorbell and transformer?
1
08-11-2019 12:01:44
M
Doesn't sound like you need the power kit... but if they suggest it I would give it a go.
If the PRO is setup in in the app make sure the PRO-\> general settings -\> doorbell chime type -\> set to "None".
I would also try deleting the app and reinstalling it. At what step does the set up fail?
0
08-11-2019 01:56:33
Y
Its not the app. The app is ok.
I press the orange setup button on the device. It spins for 1-2times then the devices freezes and hard crashes.
Yesterday worked perfectly voltage was perfect.
The pic is what support sent me
0
08-11-2019 01:59:40
C
Hi there neighbors! When a Ring device is suddenly offline, the best things to check are power and connection. For neighbors with a Video Doorbell Pro, we've put together this [helpful hardwiring guide](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) that I use when supplying power to my Doorbell. For battery-powered Video Doorbells, please ensure that the battery is charged.
Next, please ensure there is not any wifi signal interference. Check out our [Community post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for tips on checking and optimizing your RSSI (wifi signal strength). Once a sufficient power and wifi connection is established, follow the steps [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) to reconnect your Ring device.
As mentioned above in this thread, a reset can sometimes help if your device is not responding to setup mode or reconnection attempt. If your concern persists despite trying these suggestions, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
1
23-09-2021 10:43:40
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Yarodao
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08-11-2019 09:41:34
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