Doorbell won't connect to my network

So I have been struggling to get this doorbell to work. It wouldn’t connect to my router so I figured it was a range issue. I bought a WiFi range extender and while it connected to that fine during set up it won’t connect to it after that in live view.
I have re-installed this thing about 20 times without any success. Is this scrap metal or is it worth the money I paid?

Hi @Mark2112. If your Doorbell will not reconnect to your wifi extender, try the following steps:

  • Connect your phone to your wifi extender and check that you can connect to the internet.

  • Press and hold the setup button for 20-25 seconds to factory reset your doorbell.

  • Reboot your router by unplugging it for 10 seconds and plugging it back in.

  • Try completing the setup using another device like a phone or tablet.

  • Disable any active VPNs on your network and phone.

We also have this Help Center page here with other steps you can try when a setup keeps failing. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.