Ring Video Doorbell
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Doorbell won’t activate
New Video doorbell says it’s online on the app but won’t activate or pick up any motion detections. Any clues how to get it working please? I’ve tried to go live but just gets stuck on ‘activating’ and never does
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06-11-2019 21:10:16
Responses (1)
- M
I have the same issue with a gen 1 doorbell. Healthcheck is fine and wifi signal is good. Only issue seems to be the internet connection itself has a slow speed - 2.5Mb down and ~ .5Mb up. Would this cause the live view not to activate? How does one know for sure since there is no indication of a problem in the app?
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12-06-2020 14:30:15
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Brad
The first thing that comes to mind is a weak wifi signal. In the Ring app, go to the device and do a health check.
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07-11-2019 02:55:51
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