Video has been processing for an hour now. We have an incident to view during this time period and need to view the footage. How do we get this to process?
Hey @Lksmith58. It’s possible there may have been an error in the upload, or a lapse in your internet connection with the home wifi network, such as very low upload speeds, that could be causing the video to process for awhile. You can verify if your upload speeds are too low (under 1-2 Mbps) by going to ring.com/speed. If you find you still cannot view the video and your upload speeds seem optimal, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I’m having the same problem. My speed is good and no firewalls are blocking anything. It says that there are video processing delays. It’s been like this for 2 days already. Was working perfectly up until 2 days ago; even after the systemwide “login” issue was resolved.