Ring Video Doorbell
Doorbell will not connect to new WiFi network
Hi,
I’ve recently moved WiFi providers and my Ring Doorbell will not connect. I go through the process but it will not pick up any networks at all, if I try and add mine as a ‘hidden network’ it gets to 95% then hangs there. Occasionally it asks what lights are showing (right white light is flashing) but then if you choose that on the menu, it simply goes back to the beginning. Any ideas? The doorbell is currently useless!
308 •
0 •
0 •
17-12-2023 08:10:18
Responses (4)
Hi,
Not absolutely sure but make sure your router security settings are WPA-2, NOT WPA-3. Ring devices won’t work with WPA-3.
0
18-12-2023 01:29:54
I’m having the same issue. I have a new Arris G36 modem/router. Set the 2.4ghz network for WPA2. Neither my chime pro (1st gen) or doorbell (2nd gen) discovers any networks when it gets to that point in the set procedure.
0
18-12-2023 01:52:10
•
Hi @user70593. I’m glad to hear that using a different device during the setup process worked for you! This is a common troubleshooting step we recommend if the setup is failing.
0
22-12-2023 07:42:22
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
user70593
Anyone? Any advice please?
0
17-12-2023 11:36:20
•