Doorbell takes too long to send notification

Our security provider just replaced our yale product with a ring doorbell and I am really disappointed with the performance.

The main issue is the time it takes for the device to send notifications to my phone. Doorbell activation varies but often takes well over 2 mins, at which stage the visitor has left.

The motion detector works, but I can walk out of the door and get at least 3 houses down the road before the notification comes through.

The device has good wifi signal and the video quality and sound is good. Live view works, but can take over 30s to activate.

Our supplier welcomed our feedback on the product, but as the product was new to him, he could not help.

Any ideas how to improve the performance?

Hi @GadgeNZ. Here are some great Help Center articles to correct this depending on the type of phone you have, iOS or Android. You can also try to reboot you internet router by unplugging it for 30 seconds, and then plugging it back in. Once your wifi has restored, test to see if your notifications are coming in on time.

If you are still having this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.