Doorbell stopped working but battery is fully charged

Question

The lights on my doorbell don't light up when I try to reset it.  The app says the battery power is 96% and status 'offline'

Justin_Ring · Answer

Hi @dbmom06. When you are resetting your Doorbell, verify that you are pressing and holding the setup button for 20–25 seconds. If you have done this and your Doorbell is still unresponsive, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Ring Video Doorbell

Doorbell stopped working but battery is fully charged

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