Ring Video Doorbell
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Doorbell stopped detecting movement on porch
troubleshooting
motion-settings
I haven’t changed any settings. But suddenly, the doorbell won’t detect people (delivery people mostly) on the porch. It detects people on the sidewalk strolling by, and people parking cars on the street. I’ve had several deliveries in the past few days, and none activated the camera, and I received no notification. Yet every time my neighbors walk their dogs, the thing goes crazy.
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13-05-2024 06:10:47
Responses (1)
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Justin_Ring
Hi @RKW. I would recommend trying the following steps for your concern:
Reboot your Doorbell using the Ring app.
Even if you have not changed your Motion Settings, adjust them to see if it helps. Check your Motion Zones and increase your Motion Sensitivity.
Enable Smart Alerts to see if it helps or vice versa.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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14-05-2024 08:36:40
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