Doorbell showing as offline

I’m already registered with you I pay yearly but it’ keeps on telling my I’m off line can you help please

Hi @user48406. If your Ring Doorbell is showing as offline in the Ring app, this means it is not connected to your wifi network. You can follow the steps here to reconnect your Doorbell to your wifi network. Once your Doorbell is reconnected, I’d recommend checking the signal strength to ensure your device has a strong and stable signal to prevent it from disconnecting.