Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
P
Doorbell rings old chime until battery installed
Have new video doorbell 3. Installed and wired in. Was getting successful old indoor chime with button press until I put the battery in. Now with battery in, app still says Ring is hardwired but no old chime on button press. Take the battery out and voila, its back! Ideas?
904 •
0 •
0 •
02-09-2020 19:21:00
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @predlsu. The battery definitely shouldn't affect the chime from ringing, as the Doorbell 3 needs the battery installed to work properly, even when it is wired to an existing doorbell circuit. I'd recommend checking our [Chime Kit Compatibility List](https://support.ring.com/hc/en-us/articles/360044683012-Ring-Video-Doorbell-3-Chime-Kit-Compatibility-List) to make sure the chime kit you have is compatible with the Doorbell 3. If it's compatible, then you may want to perform a quick reset of the Doorbell. To reset it, you'll want to hold down the setup button for at least 20 seconds. After that's complete, you'll need to set the Doorbell back up in the Ring App by following the steps under Set Up a Device. Let me know how that works for you! :)
0
03-09-2020 16:51:01
•