Doorbell ringing for too long

I have the Ring Video Doorbell Pro 2. It is hardwired to my existing doorbell chime. Whenever someone rings the doorbell, it digital chime inside the house rings over and over for too long. Is there a way to fix that?

Hi @ccmnevada. Do you have the Pro Power Kit installed? Verify that you have the latest version on the Ring app installed, the check your In-Home Chime Settings within the Ring app. You can find this under Device Settings > General Settings. If you haven’t already, make sure your Chime Kit is compatible here.

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