doorbell ringer

I already have a doorbell ringer but it doesn’t ring to my cell phone

Hi @buggyn63. Can you clarify what model of Ring Doorbell you have, as well as provide a few more details on what you’re experiencing? Are you not receiving notifications to your phone when the Ring Doorbell button is pressed? If so, what make and model of smarpthone do you have? I’d be happy to offer some helpful suggestions once I know more about what’s happening. :slight_smile:

I have the Vudeo Doorbell 2
I can’t see video or nor I get the sound of the ring on my phone.
Galaxy Note9

I charged the battery and it still says that it’s dead

@buggyn63 Thanks for letting me know. You’ll want to make sure you fully charge the battery first, which can take up to 8 hours. After the battery is fully charged, try performing a reset on the Doorbell and then walking through a new setup to refresh its connection with the Ring App and with your home wifi network. To reset the Doorbell, you’ll want to hold down the setup button for at least 20 seconds. Once that’s done, you can walk through a new setup in the Ring App by following the steps under Set Up a Device.

Should these concerns persist after trying the steps I recommended, please give our support team a call at one of the numbers available here. Our support team will be able to take a deeper look into this and offer more advanced troubleshooting help for your device. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: