Doorbell ring live video and recordings stopped

Doorbell ring about 3 years old not hardwired. It is fully charged, router is in range have not moved the whole time of having it, did a restart on router just in case. Lights and door bell sound still works. On the app I have no live view or videos. says no device connected.

Hi @user47445. It sounds like your Doorbell may be offline. You can visit this Quick Fix guide here to reconnect it to WiFi. Let me know if this helps.