U
Doorbell registered to someone else
hardwired-video-doorbell
battery-video-doorbell
troubleshooting
Hi guys need some help i have been given a ringdoorbell by a elderly guy because he has gone into a home now and its saying iys still registered to him but he cant remember anything what can i do
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17-01-2023 01:24:06
Responses (1)
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Justin_Ring
Hi @user33545. When setting up the Doorbell, you can request a transfer from the original or registered owner. If you do not see prompts in the Ring app to initiate a device transfer on your own, [make sure you have the latest version of the Ring app.](https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App) We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/4403292609044-Device-Registered-to-Someone-Else-Message-During-Setup-) with more information on the process of initiating a device transfer. If you are not able to do a device transfer on your own, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-01-2023 05:58:38
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