Responses (21)

• J

  Justin_Ring

  Hi @user79983. I have responded to your post here.

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  01-04-2024 07:24:09

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• X

  Xldaverx

  I am experiencing a recurring issue where my manual chime rings during health checks or system reboots. To mitigate this inconvenience, I kindly request an adjustment to the health check schedule or the implementation of an option to manually initiate these checks.

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  02-04-2024 05:44:53

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  U

  user80231

  This is happening to us too. It had been 4-5 days since the last chime. I just tested by manually rebooting through the app and our doorbell chimed right on cue. It’s been in the middle of the night every other time.

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  04-04-2024 02:46:35

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  lmatch

  I’ve continually had the exact same middle of the night phantom doorbell ring issue. Went through tons of troubleshooting and many hours of my valuable time with tech support, and in the end they essentially said “well, keep an eye on it and let us know if it still happens, since we are not sure what is causing it”. Of course a couple weeks later it happened again, and continues to this day. The “fully charged capacitor” theory is the best one I’ve heard yet, explaining why the issue does not happen with every middle-of-the-night health check, but always happens in the wee hours when it does happen. So sounds like there is no solution, and none expected to be offered. Great.

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  04-05-2024 10:49:04

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• C

  Cynbarmc

  I just had the first instance of this happening last night pretty much right at 3 AM. A few minutes later, Alexa announced she was disconnected from the Wi-Fi. I thought someone was trying to break in and I called the police. It took them a half an hour to get to my house and they found nobody or nothing in my yard. I cannot afford to be frightened like this in the middle of the night. I have a doorbell set up from probably the 1950s. It makes the traditional “dingdong Avon calling” sound. I have spent hundreds of dollars on Ring hardware… cameras, lights, doorbell. I hope Ring is listening to these comments and stops the middle of the night updates, and allows for manual updates.

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  13-05-2024 11:48:49

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• U

  user82351

  So I had this happen for the first time in the early hours of 02:56 this morning! The extender rang and the dog kicked off, and of course we thought someone was messing around outside. After checking the security cameras it was clear no one had been outside the door to push the button. Having read other comments on here, I went into devices on my app, selected the extender and then health check, to find surprise, surprise, there had been one at 02:56 Now, we have had the system for more than a year now and the push button is the rechargeable type and the battery currently is more than 80% charged. Only thing we did have over the last few days was the wifi working and not working. We called in Virgin who said the cable to the house was damaged and replaced it yesterday! So this happened after the repair, but Virgin tested everything prior to leaving and the wifi was back on fine and still works fine now. I’m wondering if I should somehow reset the extender and video doorbell to factory settings and reinstall all from scratch??

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  17-05-2024 06:36:45

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